Info-Tech Research Group has published its latest Tech Trends 2025 report, identifying six major technology trends that are set to reshape the IT landscape. The report highlights the increasing impact of technologies like artificial intelligence (AI), quantum computing, and cybersecurity on businesses and industries.
The findings are based on Info-Tech’s “Future of IT 2025” survey, which gathered responses from nearly 1,000 IT leaders worldwide, covering industries such as finance, healthcare, and manufacturing. Expert interviews with representatives from organisations like IBM Quantum, Xprize, and the University of British Columbia were also included, providing real-world insights.
Nora Fisher, Senior Vice President of Global Market Programs at Info-Tech, noted the transformative role of technology in sectors such as financial services and healthcare. “Generative AI is enhancing customer experiences and operational efficiency. As organisations continue to embrace AI, balancing data security and governance is essential,” Fisher stated.
Brian Jackson, Principal Research Director and lead author of the report, emphasised the growing importance of forward-thinking strategies for IT leaders. “IT professionals must not only preserve the past but forecast the future. Our report offers a roadmap for harnessing emerging technologies while addressing the risks they introduce,” he said.
The six key trends outlined in the report are as follows:
- AI Avatars and Chatbots
Generative AI has made it harder to distinguish between human and AI interactions. AI avatars and chatbots are transforming customer service and marketing. However, the rise of deepfakes presents new cybersecurity challenges. Info-Tech’s research found that 70% of respondents already use AI chatbots, with Microsoft Copilot leading the charge at 78.84%. - Deepfake Defence
As deepfakes become more sophisticated, IT leaders are prioritising AI detection tools and blockchain-based authentication. The report indicates that AI ranks second in terms of disruptive business forces, behind talent shortages, with a risk score of 3.55 out of 5. - Quantum Advantage
Quantum computing is no longer theoretical. Industries like media, government, and financial services are starting to invest in quantum technologies to solve complex problems. According to Info-Tech, 33% of media and telecom organisations are now investing in quantum computing. - Post-Quantum Cryptography
With the risk of quantum computers breaking current encryption methods, organisations must prepare for “Q-day” – when these machines will render existing security measures obsolete. Info-Tech reports that 31% of advanced IT departments are already investing in post-quantum cryptography. - Expert AI Models
Custom AI models are becoming crucial for businesses to derive maximum value from their AI investments. Info-Tech reports that 80% of high-maturity IT departments are now investing in expert AI models, compared to 72% of average IT departments. - AI Sovereignty
Balancing AI adoption with governance is becoming increasingly important. By 2026, more organisations are expected to run localised AI models to improve cost-effectiveness and maintain control. Privacy and security concerns are among the top factors influencing AI investment, with 65% of respondents citing them as key considerations.
The report stresses that businesses must act now to stay competitive and secure in the fast-evolving IT landscape.
